This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
Yahoo! Privacy Policy for more
information about how Yahoo! uses this information.Family Journeys Policies
Payment
For Internet, Telephone and FAX orders, we accept VISA, MasterCard, Discover Network, American Express – please include card number and the month and year it expires. If you intend to mail your order, we accept credit cards and personal checks. Your credit card will be charged at the time your first paid item is shipped.
Returns or Exchanges
All products ordered from us are covered by our 100% satisfaction guarantee policy. If you are not satisfied with your order, you can return the item in its original condition for a refund of the purchase price (minus the cost of the original shipping amount plus 20% restocking fee). Family Journeys must be notified within 3 days of receiving the item. Please contact us prior to returning the item so that we can inform you where to send the return.
Damaged or Defective Gift Baskets
We pride ourselves in providing high quality gift baskets, however in rare instances an item may be shipped that is damaged or defective. You must let us know within 3 days of receiving the gift and we will then tell you where to return/ship the gift to. At that time you will also be given the opportunity to either have it replaced or be credited for it. If you do not want to keep it and desire a refund, within 7 days after first notifying us you must return it to us undamaged, in its original packaging and all of the original package materials and items in place and unused/not worn. When doing so please be sure to ship it back to us carefully repackaged so that no damage will take place during shipping. If it is in new condition we must receive it back in the same condition before receiving credit of the item. Once we have received the items that you sent back we will then refund you the price of the item once seen that it is in new condition.
Substitutions
If the item of your choice is unavailable for any reason, we may need to substitute an item of equal or greater value.
Family Journeys Privacy Policy
Effective: November 10, 2008
Family Journeys recognizes that your privacy is important to you and is committed to maintaining and using your information responsibly. Our privacy policy describes the information we collect and how we use it.
For privacy-related issues, please contact us at:
Family Journeys Customer Service
304 Eighth Street
Charleston, IL 61920
217-348-8475
service@familyjourneys.net
Information We Collect
We may collect information (including name, address, telephone number, email address, IP address, and, when necessary, date of birth and credit card and/or other payment/ordering information) when you:
- Place an order on our Web site
- Return an item or make an exchange
- Inquire about our services or products
- Subscribe to receive communications from us via e-mail or register for an account on our Web site
- Participate in one of our surveys, contests or other marketing events
- Are referred to us though a marketing promotion or third-party business relationship
- Are sent a Family Journeys gift
We also may gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and/or other online tools such as "pixel tags." See Cookies for further information.
Using the Information We Collect
We collect information that allows us, among other things, to:
- Send you mailings and newsletters and/or communicate promotional offers that may be of interest to you
- Process and fill your orders
- Contact you regarding the processing of your order
- Improve our products and services
Information We Share with Others
We may partner with another party to provide specific services for us, such as credit card processing, shipping, promotional or other support services. We will provide contact information necessary for the third party to provide these services for us. These parties are generally not allowed to use personally identifiable information except for the purpose of providing these services.
We will not share your information with any other companies.
Remove Your Name From Our Lists At Any Time
If you prefer not to receive mailings or other communications from Family Journeys via U.S. mail or telephone, please uncheck the correct box on your order form.
If you no longer wish to receive e-mail communications from us regarding our site, partner offers, special offers or services, products, and/or newsletters, you may choose to stop receiving these e-mails at any time. Information on how to opt out of receiving marketing e-mail is provided in every e-mail, or you may email Customer Service, or you may write us at the address provided above. Please be sure to include your full name, e-mail address, and specifically what type of information you do not want to receive. If you opt out of receiving marketing e-mail, we will continue to send you e-mails regarding order confirmation and shipment notification when you place an order with us.
Cookies
A cookie is a piece of data stored on your hard drive that contains information about your computer. Cookies may be used to enable us to track and target your interests for the purpose of enhancing your experience on our site. They also enable us to provide services to you, including, "Remember Me," order history, address book, etc. If you would like to deactivate our ability to analyze your browsing activity, please e-mail Customer Service. If you reject certain cookies, you may still browse our site; however, you may not be able to purchase or have access to all of our services.
Mergers, Acquisitions, and Bankruptcy
In the event of a merger, acquisition, bankruptcy or similar reorganization, information collected by us may be transferred to a third party, successor in interest, or other entity.
Changing or Deleting Information
To update your customer information, please either e-mail Customer Service or contact us at the address above.
Security
We use encryption technologies when transferring and receiving data from you through our site. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you.
Links to Other Sites
Our site may contain links to other sites, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. We encourage you to review the privacy policy at any site you visit.
Notification of Changes
We may amend this privacy policy from time to time. Changes to the policy will be posted on our Web site. We encourage you to review our privacy policy periodically, because by visiting our website you agree to accept any such changes.
Conditions of Use
Any dispute over privacy is subject to this Privacy Policy and our Terms of Use.
Questions or Comments?
For questions, comments, or assistance, we invite you to write us at the address provided above or contact us.
Family Journeys Terms of UseWelcome to familyjourneys.net ("Web site"). This Web site is owned by Family Journeys.
When you visit this Web site, you are agreeing that both your access to the Web site and your use are governed by these Terms of Use.
These Terms of Use May Change
Family Journeys reserves the right to update or modify these Terms of Use at any time without prior notice. Your use of the Web site following any such change constitutes your agreement to follow and be bound by the Terms of Use as changed. For this reason, we encourage you to review these Terms of Use whenever you use the Web site.
Site Contents
All of the content you see on the Web site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Family Journeys, one of its affiliates or by third parties who have licensed their materials to Family Journeys. The content of the Web site, and the site as a whole, are intended solely for personal, noncommercial use by the users of the site. You may download, print and store selected portions of the content, provided you (1) only use these copies of the content for your own personal, non-commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Family Journeys reserves complete title and full intellectual property rights in any content you download from the Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer, or create derivative works from the content without first obtaining written permission from Family Journeys.
Submissions
All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Family Journeys on or by the Web site or otherwise disclosed, submitted or offered to Family Journeys (collectively, "Comments") shall be and remain Family Journeys's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Family Journeys of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Family Journeys is and shall be under no obligation to maintain any Comments in confidence or to pay to user any compensation for any Comments.
You agree that no Comments submitted by you to Family Journeys will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You are and shall remain solely responsible for the content of any Comments you make.
Privacy and Your Information
Your information is subject to Family Journeys's Privacy Policy. For more information, see our full Privacy Policy. You agree to the use of your information in accordance with our Privacy Policy.
Inaccuracy Disclaimer
From time to time there may be information on the Web site, in an e-mail to you or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Family Journeys reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Password Security
If you register for an account with the Web site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Links
The Web site may provide, or third parties may provide, links to other World Wide Web sites or resources. Because Family Journeys has no control over such sites and resources, Family Journeys is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. Family Journeys shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
Product Information
The prices displayed on the Web site are quoted in U.S. Dollars and are valid and effective only in the U.S.
Colors
We have done our best to display as accurately as possible the colors of the products shown on the Web site. However, because the colors you see will depend, in large part, on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Disclaimer of WarrantyTHIS WEB SITE IS PROVIDED BY FAMILY JOURNEYS ON AN "AS IS" AND "AS AVAILABLE" BASIS. FAMILY JOURNEYS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, FAMILY JOURNEYS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FAMILY JOURNEYS DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM FAMILY JOURNEYS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NEITHER FAMILY JOURNEYS, ITS CORPORATE PARENT(S), OR AFFILATES, NOR ANY OF ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, OR ASSIGNS WILL BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME, OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY, AND CLAIMS OF THIRD PARTIES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Indemnification
You agree to defend, indemnify, and hold Family Journeys and its corporate parent(s) and affiliates, and its and their respective directors, employees, agents, successors, and assigns harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Web site.
User Conduct
You agree to use the Web site only for lawful purposes. You agree not to take any action that might compromise the security of the Web site, render the Web site inaccessible to others, or otherwise cause damage to the Web site or its content. You agree not to use the Web site in any manner that might interfere with the rights of third parties.
Termination of Usage
Family Journeys may terminate your access, or suspend your access to all or part of the Web site, without notice, for any conduct that Family Journeys, in its sole discretion, believes is a violation of these Terms of Use, is in violation of any applicable law, or is harmful to the interests of another user, customer, recipient, licensor, content or service provider, Family Journeys, or its corporate parent(s) or affiliates.
Applicable Law
These Terms of Use shall be governed in all respects by the laws of the State of Illinois, excluding its rules governing conflict of laws. You agree that any claim or dispute you may have against Family Journeys must be resolved by a court located in Coles County, Illinois. You agree to submit to the personal jurisdiction of the courts located within Coles County, Illinois for the purpose of litigating all claims or disputes.
Waiver
The failure of Family Journeys to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.
Severed Provisions
If any provision of these Terms of Use is unenforceable, that provision shall be deemed severed from these Terms of Use and shall not affect the validity and enforceability of the remaining provisions.